Your Vivu account email, project name, approximate time of the issue, and the visible error message. Do not send passwords or OAuth tokens.
Support
How can we help?
For account, indexing, search, privacy, or security questions, email support@vivu.ai.
Use the subject “Security report” and include reproduction steps and affected URL. Avoid attaching customer video unless requested through a secure channel.
Quick checks
- Reconnect Vivu in Claude Settings → Connectors if authentication expired.
- Open the Vivu Web App to upload media and confirm indexing status.
- Only videos marked ready are searchable.
- Preview links are short-lived; rerun or refresh the search when one expires.